Talk to us
Whether you are opening your first account or managing an existing one, there is a person on the other end of this.
What happens after you get in touch
Every message is read and routed to the part of the business that can answer it, rather than being handled by a single front desk. A question about an account is different from a question about a plan or a press enquiry, and each is dealt with by someone who works on that area day to day. You do not need to know who that person is before you write; describing your question is enough for it to reach the right place.
Where a question can be answered immediately, it is. Where it depends on checking something about your account or a product, we would rather confirm the facts than guess, even though that can take a little longer. If we need more information from you, we will ask for it directly rather than leaving you to work out what was missing.
What to include in your message
The more specific your message, the more useful the reply. It helps to say what you are trying to do, what you have already tried, and what you expected to happen. If your question relates to an account, plan or transaction, include any reference that identifies it. If it relates to a page or a form on the site, a short description of where you were is enough. Keep passwords, one-time codes, and full payment details out of the message; they are not needed to answer your question.
Screenshots can be useful when something looks wrong, but a written description is usually just as helpful and easier to act on. If your message covers more than one subject, feel free to list them separately so that nothing gets overlooked.
Where to look first
Some questions already have a clear answer elsewhere on the site. If you are deciding what to invest in, the trades section describes how copy trading works and what it asks of you, while the stock and forex pages cover those markets in more detail. Company questions can often be answered by reading about who we are and how we work, and the privacy policy and cookies policy set out how data is handled. If your question is not answered there, it is exactly the kind of thing this form is for.
Support is active around the clock, every day. Complex account enquiries may take longer than general questions, and we will tell you if that is the case.
General questions are usually answered the same day. Anything touching a live account is prioritised.
hello@vestnodecapitals.com — monitored on business days.
Suite 400, 54852 Robert Street, Lake Charlesmouth, IL 39728